We are pleased to announce we have partnered with Freshdesk to leverage their advanced customer support software. Freshdesk provides a robust set of tools to help our team deliver faster, more effective customer service.
With Freshdesk, agents can support customers across multiple channels like email, phone, chat, and social media through a unified inbox. This gives customers the convenience to reach us through their preferred medium.
Other key features we're excited about:
- Ticket management - Easily track and prioritize customer inquiries with custom views and SLAs
- Knowledge base - Reduce repeats with self-service support resources
- Automation - Deflect common queries and streamline workflows with built-in automation
- Reporting - Gain insights into response times, agent performance, and satisfaction
- Mobile access - Manage tickets on-the-go with native mobile apps
- Integrations - Connect with the tools we already use like CRM, billing and more
By implementing Freshdesk, we aim to lower response times, improve CSAT scores, and resolve more tickets on the first contact. This will result in higher customer retention and loyalty. Our agents are excited about Freshdesk's modern interface that will make their jobs easier.
We look forward to leveraging the power of Freshdesk to deliver faster, more personalized customer support. Get in touch to learn more about how Freshdesk can transform your support operations.
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