GoldMine Product News

The latest release of GoldMine 2022.1 is now available for download and installation

The latest release of GoldMine (GoldMine Premium Edition 2022.1.0.54115 and GoldMine Connect 2022.1.0.54115) is now available for download to customers with current software assurance (maintenance) agreements.  This release includes several application and database connection library upgrades along with numerous product fixes.

To get your upgrade, you must have a GoldMine 'Maintenance' Contract.  Please contact Wizard Systems for pricing and Wizard Systems can install this for you as well!

GoldMine 2024.1 released

If you're on GoldMine Maintenance, you can now access the new version.  What's Fixed in GoldMine Version 2024.1

GoldMine Premium 2024.1.0 / GoldMine Connect 2024.1.0

40638 Outlook Sync warning for different Time Zones appears when Operating System language has been changed and cannot
be adjusted correctly
72597 GoldMine Plus Outlook Using Exchange Server mailbox with cached mode (recommended by GoldMine) + using
autolinking Sent >> sent email will always be replaced by the Exchange Server with an unlinked copy of the sent email
78219 GoldMine Web - iPhone Safari/Mac OS Safari/iOS Chrome/Firefox - User cannot log in and gets always You are already
logged in as: MASTER logout and try again
GoldMine Link Outlook: Using Exchange Server/Office 365 mailbox with cached mode (recommended by GoldMine) >>
sent email will always be replaced by the Exchange/Office365 Server with a copy of the sent email which may then be
86499 Automated Processes - Emails sent by selected user - Emails will queue into attaching user's outbox but also in selected
user's outbox - if the selected user will not care about these Outbox emails they may be stuck there
88818 Scheduled recurring meeting invite cancellation emails show the wrong time for GoldMine users.
89115 GoldMine Emails - Replying to emails show different times in original message (GMT time +/- xxxx) which confuses users
and on longer email threads the sent and received times can be completely different than expected.
89297 Email Center - Background retrieved email release selection of emails in the inbox although FolderRefreshDelay is set to
not refresh the Email Center folders
90916 My GoldMine - Failed to load for most pre-defined RSS feeds (E.g. also default Ivanti RSS feed)
91046 When a user remains on the online folder until disconnected and deletes an email, it appears as if the email is deleted, but
it isn't
93197 When sending emails, they stay in the outbox, and errors e.g., firewall block or wrong account settings. However, the
emails have been sent successfully, so there are now 2 records of the same email (History and Outbox/Pending)
93448 Task Manager reveals gmw.exe Credentials, also Windows Services >> GoldSync Service properties
93731 Default email account changes sporadically, usually when replying to emails that were received from a different account
(still in 2023.2 and 2023.3)
93997 Next and Previous are not working correctly when browsing through a lot of contacts (also when a large filter is active) -
Skips suddenly 1000s of records, and users cannot get anything in between
94459 GoldMine Link for Outlook - Sent attachments are added multiple times in the Links tab when the AutoName assignment
is necessary.
94889 Incomplete or no results are returned for reports where at least one record is completely curtained.
98792 When the Record Type rule contains Field value-based selection and uses a user-defined field >> The GoldMine Connect
Log file records constant error: The given key was not present in the dictionary.
GoldMine Link for Microsoft Outlook: Unlink emails on masse of the same contact record results always in a 0 emails
unlinked message when the contact record (RECID) is not available anymore
99153 GoldMine Link for Microsoft Outlook: Outlook Link doesn't automatically link to OTHER emails

For more information about items in What's Fixed, please contact Wizard Systems

GoldMine 2022 Hotfix 3 released

GoldMine Premium 2022.3.0 / GoldMine Connect 2022.3.0

GoldMine Premium Edition

  • Upgraded cURL library to 7.84.0
  • Replaced the embedded browser with Edge WebView2 in the Constant Contact connector
  • Replaced the prerequisite VSTO 2007 with VSTO 2010
  • GoldMine Plus! for Outlook can be installed on Microsoft Office on 64-bits
  • Replaced the prerequisite Microsoft .Net Framework 4.5 with .Net Framework 4.8
  • Added a new setting in GoldMine Plus! for Office to set the data provider name, for more information, please read the GoldMine help


What's Fixed in GoldMine Version 2022.3

GoldMine Premium 2022.3.0 / GoldMine Connect 2022.3.0

65149 Goldmine Freezes when stopping an email from going out.
72717 GoldMine Web - ERROR: Error occurred while processing request to database
72849 When email address is the same in Outlook as the personal contact in GoldMine, Sync with Outlook  unlinks activity.
75724 GoldMine Email - When downloading emails with certain fonts in a signature (here Segoe UI) - GoldMine displays them/parts of the email in Times New Roman - FONT tags seem to be changed
76456 Meeting requests from certain time zones to GoldMine recipients in different time zones are not adjusted correctly in GoldMine and show original scheduled times.
76588 Email encoding - Certain Chinese characters are not encoded properly when sending an email from GoldMine
87509 Constant Contact Login - Script errors - 1st Error: Expected '(' and 2nd Error: Object doesnt support property or method 'doScroll'
88828 GoldMine Link for Microsoft Outlook - Users link manually sent e-mails to GoldMine with attachment(s), the email links to GoldMine but many times does not link the attachments (neither on file server nor as the email attachment reference)
88836 Constant Contact Login - Cloudflare mechanism will not allow to proceed with CC login, no way to get around this
88939 GoldMine Plus for Office - Setup - Saving Login information for User and Password allows only 15 characters for the Password
89152 Speller/TLX files are not retained during an upgrade of GoldMine. The user's speller files are lost after an upgrade of GoldMine
89463 GoldMine Logs are truncated in the SYSLOG from Process Monitor - This makes it impossible to verify certain behaviors later in the Tools >> Logs >> GoldMine logs
90196 GoldMine Plus Outlook: When a friendly name is in Lastname, Firstname and email was linked into GoldMine and the user replies from GoldMine the Lastname is treated as an email address
90249 Regression: Default email account changes when replying to emails that were received from a different account
90494 The 'Microsoft.Jet.OLEDB.4.0' provider is not registered on the local machine. when performing Word mail merge

For more information about getting this new release, please contact Wizard Systems


Microsoft, OAUTH and GoldMine

My project-1 (10)

Microsoft announced plans in 2020 to deprecate basic authentication for many of their online services. Basic authentication allows users to log into systems with simple username + password combinations. The company has already switched many account tenants to modern authentication and beginning Oct 1, 2022 Microsoft will start removing basic authentication capability without exception from all of its online tenant accounts.

Based on the May 2022 Exchange Team blog post, Microsoft reminds that basic authentication is the most common way they have found customer accounts become compromised by hackers.

Customers using GoldMine to send/receive emails hosted by Microsoft, Google Gmail, and certain others reselling those services should upgrade to a recent version of GoldMine (v2021 and higher) to use the modern authentication (oAUTH2) now built into the GoldMine Mail Center.

If you are running an older version of GoldMine you may need to upgrade to take advantage of the new oAUTH2 functionality. Contact Wizard Systems for more information.

GoldMine 2020 now out!

My Post (39)

This release includes an important and, in some cases, required update to email security – along with other secure connection and password management enhancements. If you use an external email host you will need to this release to enable the more secure OAuth protocol – Office 365 and Google for example have set deadlines in fall to implement this.

While this was a must have enhancement, we know many of our customers aren’t always aware of all the enhancements available to expand your use and add new capabilities:
• GoldMine Connect provides a web interface for remote and mobile users for contact management and key activity management.
• The security enhancements include best practice based password management and more secure web and database connection options.
• ConstantContact integration has been updated to support the latest database secure connection and added a list upload capability.
• The new email linking Outlook link is also available
• Compatibility updates as well as a cumulative service pack are part of this as well to keep your system current and reliable.

We can go over these details and help you determine the benefit and a review of how to plan for your update.

With your annual maintenance and support agreement from Wizard Systems, you are entitled to software updates and technical support regarding the product. As we have worked with you in the past, we can help with custom reports, workflows, training and system set up issues to keep things running smoothly.

NOTE: if you are expired, we can work with GoldMine on your behalf to get you the best Get Current option. For users over 3 years expired, GoldMine is offering a reduced upgrade price through September 30th 2020 and we can handle that for you directly.

We welcome an opportunity to catch up and discuss how CRM and GoldMine are performing for your business.

Please contact Wizard Systems on 01454 316800 or email [email protected]

Update on GoldMine 2020 version launch

Since the COVID-19 biological crisis has become more critical worldwide GoldMine were notified that both Microsoft and Google have delayed their plans to enforce greater email security by disabling simple authentication. (In the case of Google enforcing advanced security in addition to removing the ability to allow less-secure applications [LSAs] to connect to the Gmail platform.)

This delay means that for the time-being no Google or Microsoft email account will be changed. The previously listed timeframes (June 15 for Google/Gmail to discontinue allowing new LSA access), October (Microsoft O365), and February 2021 (Google/Gmail discontinuing all LSA access) have been halted. None of the providers have announced an updated timeframe or if the changes are being abandoned outright. Therefore GoldMine will continue working on implementing oAUTH in the email center for these two services.

GoldMine are anticipating releasing a 2019.1 service pack/hotfix in the next month or two to address several high-priority support incidents. 

Address Verification for GoldMine - Free Webinar Wednesday 12th Feb at 10am UK

Goldaddress address verification

Our next GoldMine 101 webinar on Wednesday will show GoldAddress - Our add on for GoldMine which ensures correct addresses go into GoldMIne when you enter new contacts or change the postcode of an existing contact.  The webinar is free and we will give attendees and update on the GoldMine product range.  Please register first.


Link Sage50 to GoldMine with Gold50 from Wizard Systems

My Post (8)

Gold50 is not just another link import program.  With its flexible and easy to use features, important financial information about your customers and suppliers is available to you from a comprehensive tab within GoldMine itself.  Include this with Sales Order, Invoice and Purchase Order Processing, and Data Synchronisation, Gold50 adds a new dimension to your GoldMine CRM system

Features and Benefits
• Installs as a tabbed window, which is fully integrated with GoldMine
• Dynamically changes the view into Sage, as you change contacts in GoldMine
• Synchronise contact information details between Goldmine and Sage with 2 mouse clicks
• View the latest credit control information
• View balances and aged debt analysis
• View turnover by month for the current financial year
• View Sales Orders, Invoices and Purchase orders
• Drill down and edit an individual Order or Invoice, including line items
• Sales, Invoice and Purchase Order Processing
   - Create Sales Orders, Invoices and Purchase Orders in Sage without the need to have Sage on the PC
   - Gold50 automatically populates these transactions with contact and userdefined details from GoldMine and creates a history record in GoldMine for each transaction
• Create new customers and suppliers in Sage from details in GoldMine using business rules for the account reference
• View full stock details, including price, quantities and goods in/out information

GoldMine 2019.1 now released

Wizard Systems are pleased to announce the availability of the latest version of GoldMine CRM, 2019.1

Please contact Wizard Systems to check your ability to upgrade your system and compatibility (e.g. Checking your GoldMine add ons will work!)

Here is a what is new and what is changed/fixed in this release:

What’s New in GoldMine 2019.1

Compatibility with
 Microsoft Windows Server 2019
 Microsoft SQL Server 2019
 Microsoft Office 2019 (32 bit; does not include App Store versions)
Upgrade of Redemption library
 The Redemption library was updated to version 5.20
Upgrade of Add-in Express
 Add-in Express was updated to version 9.3.4641

GoldMine Connect
Compatibility with
 Microsoft Windows Server 2019

GoldMine Web
 Create new cases
 Add and Edit Opportunity Notes
 Clear entries in F2 lookups with a single action

GoldMine Link for Microsoft Outlook
Upgrade of Redemption library
 The Redemption library was updated to version 5.20
Upgrade of Add-in Express
 Add-in Express was updated to version 9.3.4641

What’s Changed in GoldMine 2019.1
GoldMine Premium 2019.1.0 / GoldMine Connect 2019.1.0
Includes all functionalities added after GoldMine 2018.2.0
GoldMine Premium Edition
GoldMine WebImport Script Generator now utilizes secure HTTPS connection

What’s Fixed in GoldMine 2019.1
GoldMine Premium 2019.1.0 / GoldMine Connect 2019.1.0 Includes issues that were addressed after GoldMine 2018.2

58790 Event log entries when browsing through activated Groups or Filters
65374 GoldMine ignores time zone in meeting request from Outlook
65684 Constant Contact blank Reference line in History
65986 Emails with attachments not viewable outside of GoldMine - Multipart/Mixed Error when using IMAP
66091 Cannot add "Details" to Contact in GoldMine Web. The "OK" button does not work
66749 Block account feature not working correctly when shortcut switches are used
67038 GoldSync Service does not start – Event log shows Invalid user or password. failed: Unknown: ffffffff
67054 The container named "" is not defined in this configuration section
67161 Diacritical characters show up as strange characters in reply when using a template
67186 Reply to Activities disabled in Activity List and Pending tab.
67192 Google Sync Configuration cannot be opened
67229 GoldMine Plus for Outlook - GoldMine panes are outside of Outlook and are not usable, titles show
67267 GoldMine Link for Outlook - Outlook headers doubled and panel misplaced
67308 Increased the number of failed passwords attempts from 3 to 5 before blocking an account.
67623 Constant Contact integration updated to TLS 1.2 protocol to establish a secure communication channel to all
Constant Contact API endpoints.
67625 Foreign characters in 'internal' notification emails are destroyed
67631 GoldMine Sent email re-appears in the Outbox when Outlook Link is used with Auto-linking sent emails or
emails may duplicate in the History
67695 After Windows 10 1809 update GoldMine will not link emails from Outlook Sent or Outbox. "Link Email Failed"
Error Message box displayed. (System Error. Code: 18. There are no more files in GoldMineLink.log)
67747 GoldMine Web Custom details still show default label for fields where custom labels have been configured.
67993 Endless spinning wheel when trying to connect Outlook Link to GoldMine
68678 Columns in Task list view of calendar are not correct, Reference should reflect Activity type (here e.g. Task or
even better Project/Opportunity or Case Task)
68684 When opening "My Activities" within GoldMine Web there is a significant delay (30 sec. to 10 min.)
69163 Price Information in GoldMine Web entry is counter-intuitive and causes erroneous entries.
69562 Outlook Link - When using a € (EUR)/ £ (Pound) sign in the GoldMine Password - Link email failed for every
email - Error occurred while loading Xml API. Error code: 32 in Log file
69802 User-defined fields in an email template will not auto-populate when using Outlook Link
69881 Only up to 100 Email templates are displayed within GoldMine Link for Microsoft Outlook
70547 Outlook Link - searching for an email address immediately causes an Email Linked failed error

Download GM2019.1-CompatibilityMatrix

GoldMine 2018.2 Hotfix 4 just released

Attention GoldMine Users!  GoldMine 2018.2 Hotfix 4 has just been released.  Alls GoldMine Customers with a Maintenance Contract can download this and apply to their system.

What’s Fixed in GoldMine 2018.2 HotFix 4
47072 Once a Webimport email contains a charset property special characters are destroyed during the
67625 foreign characters in 'internal' notification emails are destroyed
69562 Outlook Link - When using a € (EUR)/ £ (Pound) sign in the GoldMine Password - Link email failed for
every email - Error occured while loading Xml API. Error code: 32 in Log file
69802 User-defined fields in an email template will not auto-populate when using Outlook Link
70547 Outlook Link - searching for an email address straight away Email Linked failed error

For more information on how to get access to GoldMine Upgrades, please contact Wizard Systems.