GoldMine 2019.1 now released

Wizard Systems are pleased to announce the availability of the latest version of GoldMine CRM, 2019.1

Please contact Wizard Systems to check your ability to upgrade your system and compatibility (e.g. Checking your GoldMine add ons will work!)

Here is a what is new and what is changed/fixed in this release:

What’s New in GoldMine 2019.1

Compatibility with
 Microsoft Windows Server 2019
 Microsoft SQL Server 2019
 Microsoft Office 2019 (32 bit; does not include App Store versions)
Upgrade of Redemption library
 The Redemption library was updated to version 5.20
Upgrade of Add-in Express
 Add-in Express was updated to version 9.3.4641

GoldMine Connect
Compatibility with
 Microsoft Windows Server 2019


GoldMine Web
 Create new cases
 Add and Edit Opportunity Notes
 Clear entries in F2 lookups with a single action

GoldMine Link for Microsoft Outlook
Upgrade of Redemption library
 The Redemption library was updated to version 5.20
Upgrade of Add-in Express
 Add-in Express was updated to version 9.3.4641

What’s Changed in GoldMine 2019.1
GoldMine Premium 2019.1.0 / GoldMine Connect 2019.1.0
Includes all functionalities added after GoldMine 2018.2.0
GoldMine Premium Edition
GoldMine WebImport Script Generator now utilizes secure HTTPS connection

What’s Fixed in GoldMine 2019.1
GoldMine Premium 2019.1.0 / GoldMine Connect 2019.1.0 Includes issues that were addressed after GoldMine 2018.2


58790 Event log entries when browsing through activated Groups or Filters
65374 GoldMine ignores time zone in meeting request from Outlook
65684 Constant Contact blank Reference line in History
65986 Emails with attachments not viewable outside of GoldMine - Multipart/Mixed Error when using IMAP
66091 Cannot add "Details" to Contact in GoldMine Web. The "OK" button does not work
66749 Block account feature not working correctly when shortcut switches are used
67038 GoldSync Service does not start – Event log shows Invalid user or password. failed: Unknown: ffffffff
67054 The container named "" is not defined in this configuration section
67161 Diacritical characters show up as strange characters in reply when using a template
67186 Reply to Activities disabled in Activity List and Pending tab.
67192 Google Sync Configuration cannot be opened
67229 GoldMine Plus for Outlook - GoldMine panes are outside of Outlook and are not usable, titles show
AdxTaskPane
67267 GoldMine Link for Outlook - Outlook headers doubled and panel misplaced
67308 Increased the number of failed passwords attempts from 3 to 5 before blocking an account.
67623 Constant Contact integration updated to TLS 1.2 protocol to establish a secure communication channel to all
Constant Contact API endpoints.
67625 Foreign characters in 'internal' notification emails are destroyed
67631 GoldMine Sent email re-appears in the Outbox when Outlook Link is used with Auto-linking sent emails or
emails may duplicate in the History
67695 After Windows 10 1809 update GoldMine will not link emails from Outlook Sent or Outbox. "Link Email Failed"
Error Message box displayed. (System Error. Code: 18. There are no more files in GoldMineLink.log)
67747 GoldMine Web Custom details still show default label for fields where custom labels have been configured.
67993 Endless spinning wheel when trying to connect Outlook Link to GoldMine
68678 Columns in Task list view of calendar are not correct, Reference should reflect Activity type (here e.g. Task or
even better Project/Opportunity or Case Task)
68684 When opening "My Activities" within GoldMine Web there is a significant delay (30 sec. to 10 min.)
69163 Price Information in GoldMine Web entry is counter-intuitive and causes erroneous entries.
69562 Outlook Link - When using a € (EUR)/ £ (Pound) sign in the GoldMine Password - Link email failed for every
email - Error occurred while loading Xml API. Error code: 32 in Log file
69802 User-defined fields in an email template will not auto-populate when using Outlook Link
69881 Only up to 100 Email templates are displayed within GoldMine Link for Microsoft Outlook
70547 Outlook Link - searching for an email address immediately causes an Email Linked failed error

Download GM2019.1-CompatibilityMatrix


How to use GoldMine to manage your Projects - Webinar Friday 13th September

Not many CRM systems out there can manage and keep a track of projects.  GoldMine has this built-in capability to manage projects and keep everything in one place.  So do you manage projects?  Are you tracking things on a spreadsheet right now?  Attend our GoldMine presentation this Friday 13th September at 10am UK time and find out more.

This is a free presentation, but you must register first

Gotowebinar_register


GoldMine 2018.2 Hotfix 4 just released

Attention GoldMine Users!  GoldMine 2018.2 Hotfix 4 has just been released.  Alls GoldMine Customers with a Maintenance Contract can download this and apply to their system.

What’s Fixed in GoldMine 2018.2 HotFix 4
47072 Once a Webimport email contains a charset property special characters are destroyed during the
webimport
67625 foreign characters in 'internal' notification emails are destroyed
69562 Outlook Link - When using a € (EUR)/ £ (Pound) sign in the GoldMine Password - Link email failed for
every email - Error occured while loading Xml API. Error code: 32 in Log file
69802 User-defined fields in an email template will not auto-populate when using Outlook Link
70547 Outlook Link - searching for an email address straight away Email Linked failed error

For more information on how to get access to GoldMine Upgrades, please contact Wizard Systems.

 

 

 


GoldMine Password Reset - GoldMine Password Alert !

Goldmine password reset

The Wizard Systems help desk team get a lot of calls from users who are locked out of their GoldMine account because of an incorrectly typed password.
You may have recently upgraded, and GoldMine passwords are now CASE SENSITIVE!  This means:

• If you have not changed your password, it is now ALL uppercase
• The only person that can unblock your account is a master user (or user that has rights to change user settings)
Our advice is also to plan for when your administrator is out of the office.
• Does only one person have access to the menus to unblock an account?
• What happens when they are away or not available?
• Does everybody know that the password is case sensitive?
• Does any user automatically log in with a shortcut that contains the password?


Here is how you unblock an account:
https://forums.ivanti.com/s/article/Your-account-has-been-blocked-when-logging-into-GoldMine


To Unblock Accouts:
1. Login to GoldMine as a Master User
2. Go to Tools > User's Settings
3. Highlight the blocked user > Click on Properties
4. Click the Unblock Account button

For all your GoldMine support questions, contact Wizard Systems.

 

 


Next GoldMine Webinar - Email Distribution Lists

Email Distribution lists in GoldMine are an easy way of grouping together many recipients for an email.  Watch our next GoldMine 101 webinar on Friday 9th August at 10 am UK time and we'll show you all the ins and outs of this feature, plus there' plenty of chances to ask all your GoldMine question.

This Webinar is aimed at GoldMine Users and is free to attend.  You need to register first...

 

Gotowebinar_register


How to do Lead Scoring in GoldMine - Webinar Thursday 2nd May

Our next webinar in our GoldMine 101 series is on Lead Scoring.  A way of applying a percentage value to a lead in your GoldMine database based on the quality of information you have about a lead.  Could help you save time, and concentrate on your best quality leads!

The online webinar is on Thursday 2nd May at 10:00 am UK time (BST).

It's free to attend, but please register first:

Gotowebinar_register

Lead_score_crm

 


How to use GoldMine CRM as a Marketing Tool - Friday 12th April, 2pm UK time

Our next webinar for the GoldMine User Community is aimed at covering how to use GoldMine with your marketing activities.  It's a wide subject and we hope to give an overview of the main areas where GoldMine can help in your marketing and promotion.  The presentation will be on Friday 12th April at 2pm and last approx 20 minutes.

You need to register first.  It's free to attend.

Gotowebinar_register


What do you do in GoldMine when someone leaves your organisation?

So a salesperson leaves, what can you do in GoldMine to tidy things up and reallocate customers to somebody else?  Well, there some easy procedures available in GoldMine to help you.  Join us this Thursday 7th March at 2pm UK time on a free webinar, where we will give an overview of the options.  We will also give you an update on the latest GoldMine product news.

Please register now to attend

Gotowebinar_register

Can't attend?  Register anyway and we will send you a link to the recording after the webinar ends.