GoldMine Tips

GoldMine Dashboards webinar on Tuesday 14th November

Our next regular GoldMine presentation aimed at GoldMine Users will cover the Dashboards feature.  It's on Tuesday 14th November at 10am UK time.

You need to register first at:

https://attendee.gotowebinar.com/rt/1531920231452038402

There is no charge to attend and all attendees on the day will receive a free GoldMine Health Check Dashboard to display and summarise valuable information in your GoldMine database.

 


The benefits of using Email Templates in your business

Here's our latest recording of our presentation today of using Email Templates in GoldMine.

Use Email Templates in your business and....

1) Save time on those regular emails you send out to your clients and customers

2) Maintain your corporate profile - everyone's emails look identical, same fonts, signature file and so on

3) Personalise your emails by automatically inserting customer details like their salutation

4) Reduce errors

5) Options for then sending your email to a selected list of recipients

 

 


GoldMine Webinar next Tuesday - How to create Email Templates to save time

Our next regular GoldMine presentation is on Tuesday 25th July at 10am UK time.  This time I am going to cover Email Templates.  Email Templates in GoldMine are a great way of saving time for those common emails you're regularly sending to your customers.  Email templates contain prefilled data that you specify, so you don’t have to reenter the same information for each message.  Plus you can ask me plenty of questions!

It will be about a 15 minute session and there's no charge by the way!

You have to register first at (please do this as soon as you can and not just before the presentation is due to start) -

https://attendee.gotowebinar.com/rt/1531920231452038402

Feel free to forward this link to other colleagues

 


GoldMine presentation this Wednesday - learn more about the Global Replace feature

Continuing our regular series of GoldMine presentations, this Wednesday we will be covering the Global Replace feature.  A great way of replacing Field Values in your GoldMine database and a feature not often found in many other leading CRM systems!

Join us for this free webinar on Wednesday 7th June at 10am UK time (BST).  Please register now....

 

Gotowebinar_register

 


New GoldMine Knowledgebase articles for March 2017

New GoldMine Knowledgebase articles for March 2017 at https://support.heatsoftware.com/

27142 Information GoldMine Plus for Microsoft Outlook has fired an exception error message when opening the Calendar in Outlook
27116 Issue When trying to open the URL for GMConnect you encounter the following error 'Sorry an error has occurred while processing your request'
27114 Information GoldMine Web (GMWEB) - Server Error - Error, Failed to get contact list when opening a record in GMWeb
27129 How To Is it possible to create a forecast Sale for several records all at once (en mass)?
27092 Issue User need to change GoldMine Plus for Microsoft Outlook / Outlook Integration reconfigured or Options changed but the Read GoldMine Settings and settings on Options tab are greyed out
27074 How To How to switch the default listing on the contact window from Company to Contact or vice versa
27058 Information Chronic Errors for GoldMine Plus for Microsoft Office components which seem not to be resolved with any troubleshooting suggestions
25162 Issue When attempting to open some linked documents using GoldMine Web the following error happens -
We are sorry. Something has gone wrong, the page you have requested cannot be found - value of the property 'mode' cannot be parsed
26870 Issue All linked email addresses on a contact record will not appear to select when composing an email if an email address contain a special character
26707 How To SQL Express 2014 was installed on a machine but not with advanced services; is it possible to add advanced services to an existing install of SQL Express so that Universal Search can be used?
26878 Issue System Hangs when Cautionary Notification window appears when trying to schedule an activity
21398 Information What sort of data does the GSLog Table hold?
26713 How To Outlook addin showing error "GoldMine Plus for Microsoft Outlook has been disconnected because GoldMine was unable to connect to the database.
26805 How To To reconnect after the database is available, click the connect to GoldMine button on the toolbar"


Tip: Make GoldMine the default email client in Windows 10

Make GoldMine the default email client in Windows 10

Issue:

We have found that on many 64-bit Windows 10 PCs it is has not previously been possible to make GoldMine the default email client.   The following solution has been found to resolve the issue in the majority of cases.

Background:

- If you have a 64-bit windows installation

- GoldMine Premium is installed on your Workstation or Laptop

- In Windows 10 select....  Start | Settings | Systems

- Select Default Apps

If you click for the default email app you find that 'GoldMine' is not listed then this solution is suitable for you

Gm email client 1

Solution:

  1. Download the following Registry Key or as an alternative we have included the script for the registry change as the end of this document

Warning:

*** Modify the registry at your own risk ***

- Please note before running this registry key it should be approved by your corporate IT team, they will also be able to take registry backups if they feel this is appropriate. 

- Serious problems might occur if you modify the registry incorrectly or if these changes prove to be incompatible with your unique system configuration.

- Some registry problems might require that you reinstall the operating system, Wizard Systems (UK) Ltd cannot guarantee that these problems can be solved. 

  1. Double click to run the registry file and add it your system

See this Microsoft Article for more info

  1. Set GoldMine as a default app

- GoldMine Premium is installed on your Workstation or Laptop

- In Windows 10 select....  Start | Settings | Systems

- Select Default Apps

- If the registry changes have worked on your system when you click for the default email app you will find that 'GoldMine for Windows' is now listed

- Select ‘GoldMine for Windows’

 

Gm email client 2

  1. Test the change

- Log into GoldMine

- As a test go to http://www.wizard-systems.co.uk  

- Click the email link in the top right hand corner.

- GoldMine should now pop up with a new email

Known Limitations

Some modern Windows apps like snipping tool and Photos have the ability to share with an mail client.  These sharing / send to features are not available for use with Goldmine’s email client

Registry Key Text:

 Windows Registry Editor Version 5.00 

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\Associations\UrlAssociations\mailto]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\RegisteredApplications]

"GoldMine"="SOFTWARE\\WOW6432Node\\FrontRange Solutions\\GoldMine\\Capabilities"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine]

@="GoldMine"

"DLLPath"="C:\\Program Files (x86)\\GoldMine\\GMEProxy.dll"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Capabilities]

"ApplicationDescription"="GoldMine"

"ApplicationIcon"="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\",0"

"ApplicationName"="GoldMine"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Capabilities\StartMenu]

"Mail"="GoldMine"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Capabilities\UrlAssociations]

"mailto"="GoldMine mailto"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols\mailto]

@="URL:MailTo Protocol"

"EditFlags"=hex:00,00,00,00

"URL Protocol"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols\mailto\DefaultIcon]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\""

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols\mailto\shell]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols\mailto\shell\open]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols\mailto\shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\" /e:%1"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Shell]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Shell\open]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\" /e:%1"

[HKEY_CLASSES_ROOT\mailto]

@="URL:MailTo Protocol"

"FriendlyTypeName"="GoldMine"

"URL Protocol"=""

[HKEY_CLASSES_ROOT\mailto\shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\"/e:%1"

[HKEY_CLASSES_ROOT\GoldMine.Mailto]

@="URL:MailTo Protocol"

"URL Protocol"=""

[HKEY_CLASSES_ROOT\GoldMine.Mailto\shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\"/e:%1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\mailto]

@="URL:MailTo Protocol"

"URL Protocol"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\mailto\shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\"/e:%1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GoldMine.Mailto]

@="URL:MailTo Protocol"

"URL Protocol"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GoldMine.Mailto\shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\"/e:%1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\RegisteredApplications]

"GoldMine"="SOFTWARE\\WOW6432Node\\FrontRange Solutions\\GoldMine\\Capabilities"

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FrontRange Solutions\GoldMine\Capabilities]

"ApplicationDescription"="Open mailto on local machine"

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FrontRange Solutions\GoldMine\Capabilities\UrlAssociations]

"mailto"="GoldMine.Mailto"

 

Please proceed with caution!! Wizard Systems (UK) Ltd and it employees accepts no responsibility for of any loss or damage resulting directly or indirectly from the use of this proposed workaround.