Good GoldMine Support is critical to the success of your GoldMine system. Wizard Systems are a fully authorised GoldMine Support Centre offering the following services...
GoldMine Software Support Contract
This is our primary service to support your GoldMine installation, normally offered as a 12 month contract. Telephone Help Line Service is available 9.00am to 5.30pm Monday to Friday. Support is also available via Email or by fax.
- All requests for GoldMine support are logged in our HEAT helpdesk system. Reports can be shared with you on the history of calls logged with us over a range of dates, who logged the calls, why the calls occured etc.
- A maximum response time to recorded queries is 2 working hours. If there is no immediate solution, the problem will be progressed through to the Software Authors and, if possible, an interim solution will be provided.
- An unlimited number of Telephone Support calls can be made by users of this service if a current support or maintenance agreement is in place.
- Please note that this GoldMine Support Service is not intended to be a 'training service' over the phone.
- Remote support also available as an option. We can view and control your PC and applications, diagnose problems, transfer files and install patches or updates.
- On site GoldMine support is also available if necessary, but chargeable at a reduced rate because you have a GoldMine Support Contract with us. Rates available on request.
- Make a note of the GoldMine error message before calling support. Check if it's happening with other Users in your company. Check to see if you can replicate the error.
Report Writing
We offer a Report writing service to design reports for you either using the internal GoldMine Report Generator or using Crystal Reports. The updates to these reports can be included in your annual GoldMine Software Support Contract.
Data Migration
Do you have a database/s that you need importing into GoldMine? Maybe you have data in a number of Excel spreadsheets? We can carry out the full transfer of data for you, plus we offer a data cleansing service to de-dupe the data before you start using it!
Integration with other Applications
We offer an 'integration service' to create links or integration with your existing application, if you want to share information between GoldMine and other systems. You may want to link GoldMine with an accounting system like Sage for example. Or have sales information transferred from your order processing system.
GoldMine Automated Processes
We can create GoldMine Automated Processes for you (Automated Processes allow you to set up a series of predefined actions to be performed on any group of contacts in the database, automating routine tasks) including the LOOKUP.INI etc... to automate your GoldMine system to track processes, procedures and increase productivity. The support of these processes can be included in your annual GoldMine Software Support Contract.
GoldMine Upgrades
We can help with the installation of any GoldMine Upgrades you might want to do.
More information on GoldMine Support is at:
http://www.wizard-systems.com/services/goldmine_support.html
