FrontRange now has a compatibility update available that provides support for Microsoft Windows Update KB2555917, released on July 12, 2011, which is incompatible with iHEAT and/or iGoldMine for Windows on Windows Server 2008 x86, Windows Server 2008 R2 x86, Windows Vista x86, Windows Server 2003 x86 and Windows XP x86. The Application Publishing Service (APS) will not start, and the APS log reports an incompatibility with Win32k.sys. This incompatibility only affects the iHEAT and/or iGoldMine Server and does not impact the Client machines.
To access the update, go to www.frontrange.com/support, log in and select the menu option for Download Center and then Drivers and Downloads. Select the appropriate product and the Compatibility Update for KB2555917 will be available for download.
Please note, that before installing this update, the ggse.sys file must not be marked Read-Only. Before launching the compatibility update, browse to the <windows>\system32\drivers directory and locate the ggse.sys file. Right Click, select Properties and deselect the Read Only checkbox (if selected), then click apply. If the Read Only check box is not selected, no action is needed, and the update can be applied.
Read the included installation instructions for information on how to apply the compatibility update.
Please forward this information to the appropriate person responsible for IT/Web within your company.
If you have any questions regarding this notification please contact Wizard Systems Support Dept.
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