We are pleased to announce the release of iGoldMine 9.0 (iGM 9.0). iGoldMine 9.0 helps customers improve their GoldMine installation by enabling them to access GoldMine features and functionality remotely from any iGoldMine supported web browser.
iGoldMine will be generally available to GoldMine customers by the end of the week.
Here are some frequently asked questions concerning iGoldMine version 9.0:
Q: What’s new in iGoldMine (iGM) Plus 9.0?
A: iGoldMine Plus 9.0 supports 64-bit server operating systems, such as Windows Server 2008 R2 SP1. For details, please refer to the compatibility matrix available from Wizard Systems
Q: Is there an iPad client available?
A: There is an iPad client available for the third-party technology (Go-Global 4.0) we use in iGoldMine Plus 9.0. It is available in the iPad App Store as a free download. It is not a FrontRange-branded client and is not formally tested or supported by FrontRange at this time. For further information, see: http://itunes.apple.com/app/go-global/id441263366
Q: Are there separate “Standard” and “Plus” versions in 9.0, as there were in previous versions?
A: No. The Standard version will no longer be available to new clients who wish to purchase iGoldMine. Only the iGM Plus version is available for purchase. iGM plus allows you to access other applications, not just GoldMine.
Q: What is the upgrade path for customer using the Standard version of iGoldMine 8.0?
A: iGoldMine Standard customers on an active maintenance agreement will have the option to upgrade to iGoldMine Plus 9.0, without incurring any extra charge for the upgraded version. If a customer is not current on maintenance please contact Wizard Systems.
Q: When a customer upgrades from iGM Standard to iGM Plus, will the maintenance fees increase?
A: When it comes time to renew the annual maintenance and support agreement, the renewal will be invoiced at the iGoldMine Plus maintenance price.
Q: Will the Standard and Plus versions of iGoldMine 8.0 continue to be supported?
A: Yes, FrontRange/Wizard Systems will continue to provide assistance and troubleshooting for these versions as of the launch of iGoldMine Plus 9.0. However, there may be cases where customers need to upgrade in order to resolve OS incompatibilities (including issues caused by Microsoft security patches) with the older versions of iGoldMine.
Q: Will the Standard and Plus versions of iGoldMine 7.0 continue to be supported?
A: Yes, these products will be supported under a maintenance and support contract until December 31, 2011. There may be cases where customers need to upgrade sooner, in order to resolve OS incompatibilities (including issues caused by Microsoft security patches) with the older versions of iGoldMine.
Q: Can a customer using iGoldMine 8.0 Standard add seats to the older version?
A: No, they will need to upgrade and then add iGoldMine 9.0 Plus seats. For pricing details please contact Wizard Systems.
Q: How does a customer obtain the iGoldMine Plus 9.0 software and product code?
A: iGoldMine 9.0 will be available to customer’s current on a maintenance and support contract. The product download will be available from the FrontRange Solutions Support Site Download Center or from Wizard Systems. The upgrade will require new product codes for installation.
To download the iGoldMine 9.0 product and request new product codes:
• Log in to the support site http://www.frontrange.com/Support/Login.aspx
• Click on the Drivers and Downloads link and then click GoldMine. Select iGoldMine from the drop down menu.
• Download iGoldMine 9.0 (do not install until you receive your iGoldMine 9.0 product code).
• Click on the "Non-Urgent Submit Ticket" link from the top menu bar to submit an online request for your iGoldMine 9.0 product code; please include your HDA number, number of seats, and current version.
• Please allow two business days for the product code(s) to be sent.
Alternatively, customers can send an email to Wizard Systems to request new iGoldMine 9.0 product codes; please include your HDA number, number of seats, and current version.
Q: What is the upgrade process?
A: An upgrading customer should contact Wizard Systems to get a product code (or multiple product codes for larger installations). Uninstall the current version of iGoldMine, install the new version, and enter the product code when prompted during the installation. If you have multiple product codes, you will enter each additional product code by running a licensing utility after the installation. Complete instructions are in the iGoldMine Plus 9.0 Getting Started Guide.
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