Please be advised that Windows Update KB2506223, released on April 12, 2011, is incompatible with iHEAT and/or iGoldMine (the 'Web Access' capability for HEAT or GoldMine) for Windows on Windows Server 2008 x86, Windows Vista x86, Windows Server 2003 x86 and Windows XP x86. The Application Publishing Service (APS) will not start, and the APS log reports an incompatibility with Win32k.sys. This incompatibility only affects the iHEAT and/or iGoldMine Server and does not impact the Client machines.
Workaround: To work around the issue, uninstall Windows Update KB2506223 and reboot the system. The APS will function properly after the update has been uninstalled.
FrontRange Solutions (the authors of HEAT and GoldMine) will release a compatibility update as soon as possible and we will send a second notification when the update is available.
Please forward this information to the appropriate person responsible for IT/Web within your organization.
If you have any questions regarding this notification please contact Wizard Systems support dept.
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