GoldMine - What's the difference between version 2014 and 2016?

We're often asked the difference and here is a run down in detail between version 2014 and 2016..

 

What's New in GoldMine 2014.1
GoldMine Premium
Google Apps
GoldMine Premium Edition now includes an integration with Google Apps. This integration provides bidirectional synchronization between your Google Apps calendar and your GoldMine Calendar. Standalone Gmail accounts are not supported at this time.

GoldMine Mobile
Changes to Goldmine Mobile have been excluded from this document/1. This is a different Product to GoldMine Web and has now been withdrawn.


What's New in GoldMine 2014.2

GoldMine Premium
Outlook
• If the GoldMine system directory and/or SQL Server are not available when logging into Outlook with GoldMine Plus for Outlook installed and enabled, the user will receive a message ‘GoldMine is not available. GoldMine Plus could not be connected.’ If SQL Server becomes available, the user can manually connect without restarting Outlook. If the system directory becomes available, Outlook must be restarted to connect.

GoldMine Web

Access GoldMine data in real time via a web browser with GoldMine Web. GoldMine Web provides basic contact management functionality and a new user interface. No local installation and no additional license are required for GoldMine Web. A concurrent GoldMine Premium license is used by each active GoldMine Web session.
Contacts
• View and order a list of contact records
• Search for desired contacts by Contact or Company
• Create new Contact records
• Drill down on a selected Contact to view, add, or update:
o Basic primary field data
o Custom screens field data
o Additional Contacts
o Details
o Notes

Activities
• View and edit History activities from the Contact record
• View, schedule, edit and complete Pending activities from the Contact record or the Activities page.
• View Pending Activities in a weekly list and graphical calendar
o View activities for yourself or a selected user
o Filter activities by type
• Supported activity types:
o Calls
o Actions
o Actions scheduled in Web appear as Other Actions in GoldMine Premium
o Actions scheduled in GoldMine Premium as Next Actions retain this activity type if updated in GoldMine Web
o Events
o Events scheduled in GoldMine Web with All Day checked appear as Events in GoldMine Premium
o Events scheduled in GoldMine Web with a Start and End time appear as Appointments in GoldMine Premium
o Events and appointments scheduled in GoldMine Premium retain the appropriate activity type if updated in GoldMine Web
o Forecasted Sales
• When viewing timed activities on the Contact Record Pending or History tab or on the Activities list or calendar, the time zone for the local browser is respected. For All Day events or for dates in custom fields, the date from the server is respected.
• The GoldMine Messaging Service can be configured to send activity notifications (alarms) that include a link to open the activity in GoldMine Web or Mobile.
• Users of GoldMine Web can complete an unscheduled activity from the contact list or contact record. A Create History (checkmark) icon is available with the Schedule and Forecast Sale icons. This allows a user to add a completed Call, Action, or Event directly to History without first scheduling the activity.
• The locations of the Code and Result fields have been swapped in the Complete activity window in GoldMine Web.


Email
• View sent and filed linked History emails from a Contact record
• View and fast file linked Pending emails from a Contact record
• View and fast file linked and unlinked Pending emails from the Activities page
• Select to reply, reply all, or forward an email viewed in GoldMine Web to open the designated email client with a limited amount of the original message available.
• Clicking an email address link in GoldMine Web will open a new message in the user’s designated email client.
• With minimal configuration, a user’s emails can be retrieved into the GoldMine database while the user is logged into GoldMine Web.  
What's New in GoldMine 2015.1

Main Functionality added since GoldMine 2014.2 release
GoldMine Web
Contacts

• Contact name on Contact list is a link to the Contact record. Left click to open in current window; right click to
select to open in new tab/window.
• Fields on custom screens in Contact record are ordered by tab position set in GoldMine Premium.
• A Create History (checkmark) icon is available on the Contact list and record to allow users to add a completed
call, action, or event directly to History without first scheduling the activity.
• Opportunities section is available on Contact record
An Add link is available for creation of new Opportunities.
Active Opportunities are displayed before completed Opportunities.
Opportunities are further ordered by most recent start date, then by most recent create date.

Activities
• In addition to Week view, Activities page now includes Day and Month views.
• Activities scheduled for multiple contacts will display as a single activity with multiple attendees instead of as one
activity per contact on Activities page.
• Activities list Contact name is a link to Contact record. Left click to open in current window; right click to select to
open in new tab/window.
• Link activities and emails to Opportunities, Projects, and Cases by selecting from dropdown in edit mode.
• Completed Forecast Sales linked to an Opportunity cannot be edited in Goldmine Web.

Opportunities
• Opportunities can be created from Contact record Opportunities section.
A linked Forecast Sale is always created when creating a new Opportunity. This Forecast Sale can be
viewed from the Contact record pending section or the Activities page list.
New or active Opportunities can only be set to an active status. It is not possible to set an open Opportunity to Won, Lost, or Abandoned.
• An Opportunities list is available.
Select to view by Opportunity Manager and/or Status.
Sort Opportunities ascending or descending from column headers. A secondary sort by Company name
ascending is automatically applied.
Opportunity name is link to Opportunity record. Left click to open in current window; right click to select
to open in new tab/window.
Company name is link to Contact record. Left click to open in current window; right click to select to
open in new tab/window.
Active Opportunities can be opened for updating by clicking Edit icon

What's New in GoldMine 2015.2

Main Functionality added since GoldMine 2015.1 release.

GoldMine Premium
Compatibility
• Windows 10 compatibility
• Microsoft Office 2016 compatibility
• Add and access Links from Cloud storage
Outlook
• GoldMine Plus for Microsoft Outlook has been refactored for enhanced main
limiting connection concurrency. See KM 22121 for further information.

GoldMine Web
Responsiveness
• GoldMine Web has a new responsive layout that is touch-sensitive and provides easy navigation to key elements.
You can now access GoldMine functionality from a web browser on desktops, tablets or smart phones. Whether
working in the office, in the field, or at home, users can access GoldMine Web to add, view, or edit contact data
and to schedule, update, or complete activities and opportunities. Our modern design is similar across all supported platforms and browsers so users are able to work efficiently no matter their location or method of
access.
Contacts
• Click to dial for Primary or Additional Contact phone fields and custom phone fields where name begins UPHONE
• Links section
View and open Links added to a contact record in PE
Protected links are not displayed
• Filter Pending and History sections by activity type and user
• Additional Contacts – click to send email via default mail client
Activities
• Complete Activity from Activity List
• View and Complete Pending Opportunity tasks

Opportunities
• Add Opportunity from main menu
• View associated Pending, History, and Tasks on an Opportunity record
• Complete Pending activities and Tasks from an Opportunity name
• Search for Opportunity by name

Emails
• View/download Email attachments


What's New in GoldMine 2016.1
Main Functionality added since GoldMine 2015.2 release
GoldMine Web
Cases / Opportunities
• A Cases list is available from the navigation bar or menu. By default the list is filtered to Open Cases for the logged in User. A User can select to view Cases with a different Status or Owner or view all Cases. The Cases list can be sorted by the available columns – Case Number, Type, Subject, Company, Priority, Status, Deadline, or Owner.
• Cases are also available from the new Cases section on the Contact record. From the Cases section, the user can click the View All link to see the Cases List filtered to Cases for the selected Contact.
• Select a Case from the list or section to view or edit information about the Case.
• A Case can be Reassigned or Escalated and an email notification can be sent to the Owner. A Case can be Resolved or Abandoned and an email notification can be sent to the Contact.
• More information is available in Knowledge article 23544. Login at https://support.heatsoftware.com/.
• When searching for Cases or Opportunities in GoldMine Web, default results are Status: All and Owner: All
Search
• By clicking the Refine link on the Contacts page, a User can search based on desired criteria for selected default and custom fields seen in GoldMine Web. A User can select fields from the main Contact record fields (the first section of a Contact Record) or from Custom screens (the second section of the Contact Record). A User can select a search operator from a defined list. A desired value can be entered or selected from a list or calendar.
A search can be done on a single field or more fields can be added by selecting the plus icon. When the Apply, button is selected, the Contact List is updated to show only Contacts that meet all of the selected criteria.
• Filters or Groups created in GoldMine Premium can be selected in the Refine section or overlay to limit the Contact List to only Contacts belonging to the Filter or Group. Search criteria can be applied to the selected Filter or Group to further limit the list of Contacts.
• More information is available in Knowledge article 23545. Login at https://support.heatsoftware.com/.
Additional Contacts
• When a search for Contacts is done from the Search Bar or the Attendee finder for Activities, the user can select
Contacts or Additional Contacts to view a list of results matching the value entered.
• From the Additional Contacts search results list, the User can view and sort by Additional Contact, Company,
Email address, Phone, and Primary Contact. The user can also schedule an activity for the Additional Contact
using the Action icons.
• Additional Contacts can be selected from the Attendee finder when scheduling or completing activities. More information is available in Knowledge article 23546. Login at https://support.heatsoftware.com/.
Miscellaneous
• A map pin icon is available on Contact records to open Google Maps with search done for the contact’s address.
• A notification is displayed if the User is accessing a Contact Set that is in a database different from GoldMine Base tables.
• Back to results link on Contact record returns user to Contact List on same page, with same filter, and with same order as when Contact was selected.
• Opportunity records have a responsive layout.
• Add History option now available from menu.
Users can access option to add a call, action, or appointment to history from the global menu without first scheduling the activity.
• Email rule actions ‘File’ and ‘File To’ configured in GoldMine Premium are respected when email is retrieved during GoldMine Web login.
• When completing an activity in GoldMine Web, the option to schedule a follow up activity is available. Selecting the option will open the Schedule overlay for the same activity type as just completed. Options for scheduling a follow-up by default and carrying over completion notes will be respected in a future release.
• GoldMine Web Activities page graphical calendar is hidden by default on small screens. Select the
to display or hide the calendar.
• GoldMine Web Activities page Tasks and To-Dos are collapsed by default for all screen sizes.
• Activity type “Event” is now labeled “Appointment”
All Appointments and Events are labeled Appointment in GoldMine Web. This does not impact the label, activity type or reporting in GoldMine Premium.
If an Appointment is scheduled or completed with a start and end date and time in GoldMine Web, it is treated as an Appointment in GoldMine Premium
If an Appointment is scheduled or completed for All day in GoldMine Web, it is treated as an Event in GoldMine Premium
NOTE: Clear browser cache after upgrade to see this change
Misc
• For new installs of GoldMine Connect or re-installs where the GMMobileAppPool does not exist in IIS, the Application Pool timeout setting is now set to 30 minutes by default.
GoldMine Premium
Activities
• The GoldMine Administrator can control the default values for Date and Time or User in the Complete Activity
window by inserting entries into the ENVIRONMENT table
• Settings are per system; when added the setting applies for all users of current system.
• Settings do not sync; apply separately for Sites and Undocked users.
• Settings are applied per activity type:
Appointment –A, Event –E, Call –C, Next Action –T, Other Action –O, Sale –S
• Detailed information regarding adding settings is available in the Knowledgebase. Login at
https://support.heatsoftware.com/.
• KM 21915 > useOriginalDateInComplete
Default Date/Time when completing non-recurring or single instance of a recurring activity
• KM 21916 > useOriginalUserInComplete
Default User when completing non-recurring or single instance of a recurring activity
• KM 21944 > useOriginalDateCompleteRecurrence
Default Date/Time when completing all Pending instances of a recurring activity
• KM 22468 > useOriginalUserCompleteRecurrence
Default User when completing all Pending instances of a recurring activity or default date/time
and user when completing multi-user and/or multi-contact activity
Outlook
• GoldMine Plus for Microsoft Outlook has been refactored for enhanced maintainability and predictability by limiting connection concurrency. See KM 22121 for further information. Login at
https://support.heatsoftware.com/

For information on how to get GoldMine Upgrades, please contact Wizard Systems.

 


New GoldMine Knowledgebase articles for March 2017

New GoldMine Knowledgebase articles for March 2017 at https://support.heatsoftware.com/

27142 Information GoldMine Plus for Microsoft Outlook has fired an exception error message when opening the Calendar in Outlook
27116 Issue When trying to open the URL for GMConnect you encounter the following error 'Sorry an error has occurred while processing your request'
27114 Information GoldMine Web (GMWEB) - Server Error - Error, Failed to get contact list when opening a record in GMWeb
27129 How To Is it possible to create a forecast Sale for several records all at once (en mass)?
27092 Issue User need to change GoldMine Plus for Microsoft Outlook / Outlook Integration reconfigured or Options changed but the Read GoldMine Settings and settings on Options tab are greyed out
27074 How To How to switch the default listing on the contact window from Company to Contact or vice versa
27058 Information Chronic Errors for GoldMine Plus for Microsoft Office components which seem not to be resolved with any troubleshooting suggestions
25162 Issue When attempting to open some linked documents using GoldMine Web the following error happens -
We are sorry. Something has gone wrong, the page you have requested cannot be found - value of the property 'mode' cannot be parsed
26870 Issue All linked email addresses on a contact record will not appear to select when composing an email if an email address contain a special character
26707 How To SQL Express 2014 was installed on a machine but not with advanced services; is it possible to add advanced services to an existing install of SQL Express so that Universal Search can be used?
26878 Issue System Hangs when Cautionary Notification window appears when trying to schedule an activity
21398 Information What sort of data does the GSLog Table hold?
26713 How To Outlook addin showing error "GoldMine Plus for Microsoft Outlook has been disconnected because GoldMine was unable to connect to the database.
26805 How To To reconnect after the database is available, click the connect to GoldMine button on the toolbar"


Engaging & Integrated Email Marketing With GoldMine - Free Webinar this Thursday at 3pm UK time

Companies will learn more than imagined about how powerful CRM integrated eMarketing can be.

For Marketers: We make it easy to send your email campaigns directly out of GoldMine, via an SMTP Relay Service, AND track back in real time to GoldMine?

For Sales: Reps know instantly when a prospect becomes a hot lead and can be alerted by email, text and alarmed phone calls in GoldMine.

For IT: Your GoldMine Database will be cleaned up in a snap of all bad data coming in from email campaigns. No more worries about CAN SPAM compliance. IntelliClick instantly respects all Opt Out requests.

For Senior Managers: We close the gap between your Marketing & Sales Teams and get them collaberating in "real time" to close business faster.

To get started on the road to CRM integrated eMarketing with GoldMine please register for our IntellIClick webinar.

We present our demonstation using the latest version of GoldMine Premium Edition so you can see all of the bells and whistles of how GoldMine works.

Sign up now and you will be pleasantly surprised what you can learn.

Gotowebinar_register


Tip: Make GoldMine the default email client in Windows 10

Make GoldMine the default email client in Windows 10

Issue:

We have found that on many 64-bit Windows 10 PCs it is has not previously been possible to make GoldMine the default email client.   The following solution has been found to resolve the issue in the majority of cases.

Background:

- If you have a 64-bit windows installation

- GoldMine Premium is installed on your Workstation or Laptop

- In Windows 10 select....  Start | Settings | Systems

- Select Default Apps

If you click for the default email app you find that 'GoldMine' is not listed then this solution is suitable for you

Gm email client 1

Solution:

  1. Download the following Registry Key or as an alternative we have included the script for the registry change as the end of this document

Warning:

*** Modify the registry at your own risk ***

- Please note before running this registry key it should be approved by your corporate IT team, they will also be able to take registry backups if they feel this is appropriate. 

- Serious problems might occur if you modify the registry incorrectly or if these changes prove to be incompatible with your unique system configuration.

- Some registry problems might require that you reinstall the operating system, Wizard Systems (UK) Ltd cannot guarantee that these problems can be solved. 

  1. Double click to run the registry file and add it your system

See this Microsoft Article for more info

  1. Set GoldMine as a default app

- GoldMine Premium is installed on your Workstation or Laptop

- In Windows 10 select....  Start | Settings | Systems

- Select Default Apps

- If the registry changes have worked on your system when you click for the default email app you will find that 'GoldMine for Windows' is now listed

- Select ‘GoldMine for Windows’

 

Gm email client 2

  1. Test the change

- Log into GoldMine

- As a test go to http://www.wizard-systems.co.uk  

- Click the email link in the top right hand corner.

- GoldMine should now pop up with a new email

Known Limitations

Some modern Windows apps like snipping tool and Photos have the ability to share with an mail client.  These sharing / send to features are not available for use with Goldmine’s email client

Registry Key Text:

 Windows Registry Editor Version 5.00 

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\Associations\UrlAssociations\mailto]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\RegisteredApplications]

"GoldMine"="SOFTWARE\\WOW6432Node\\FrontRange Solutions\\GoldMine\\Capabilities"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine]

@="GoldMine"

"DLLPath"="C:\\Program Files (x86)\\GoldMine\\GMEProxy.dll"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Capabilities]

"ApplicationDescription"="GoldMine"

"ApplicationIcon"="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\",0"

"ApplicationName"="GoldMine"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Capabilities\StartMenu]

"Mail"="GoldMine"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Capabilities\UrlAssociations]

"mailto"="GoldMine mailto"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols\mailto]

@="URL:MailTo Protocol"

"EditFlags"=hex:00,00,00,00

"URL Protocol"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols\mailto\DefaultIcon]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\""

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols\mailto\shell]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols\mailto\shell\open]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Protocols\mailto\shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\" /e:%1"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Shell]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Shell\open]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail\GoldMine\Shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\" /e:%1"

[HKEY_CLASSES_ROOT\mailto]

@="URL:MailTo Protocol"

"FriendlyTypeName"="GoldMine"

"URL Protocol"=""

[HKEY_CLASSES_ROOT\mailto\shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\"/e:%1"

[HKEY_CLASSES_ROOT\GoldMine.Mailto]

@="URL:MailTo Protocol"

"URL Protocol"=""

[HKEY_CLASSES_ROOT\GoldMine.Mailto\shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\"/e:%1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\mailto]

@="URL:MailTo Protocol"

"URL Protocol"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\mailto\shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\"/e:%1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GoldMine.Mailto]

@="URL:MailTo Protocol"

"URL Protocol"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GoldMine.Mailto\shell\open\command]

@="\"C:\\Program Files (x86)\\GoldMine\\gmw.exe\"/e:%1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\RegisteredApplications]

"GoldMine"="SOFTWARE\\WOW6432Node\\FrontRange Solutions\\GoldMine\\Capabilities"

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FrontRange Solutions\GoldMine\Capabilities]

"ApplicationDescription"="Open mailto on local machine"

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FrontRange Solutions\GoldMine\Capabilities\UrlAssociations]

"mailto"="GoldMine.Mailto"

 

Please proceed with caution!! Wizard Systems (UK) Ltd and it employees accepts no responsibility for of any loss or damage resulting directly or indirectly from the use of this proposed workaround.

 


New GoldMine Knowledgebase articles for 2017 so far...

Here's a list of recent articles.  


19782 - With which TAPI version is GoldMine Premium Edition compatible? TAPI 1.x, TAPI 2.x or TAPI 3.x?
25504 - Is it possible to merge two records together?
25647 - Schedule > GoldMine Email causes the error The Email Address of the recipient of this message is currently
assigned to a different contact record than the one to which this message is linked
26575 - Cannot see previously stored SQL Queries
26629 - Getting a pop-up error when performing certain actions in GoldMine - GoldMine Database operation error:
The transaction ended in the trigger. The batch has been aborted.
26636 - What is the LastEmail= setting in the GoldSync.ini used for?
26637 - How to find the IMAP folder structure via Microsoft Outlook for example for GoldMine Connect Settings for sent emails?
26811 - Create a contact record when linking an email from Microsoft Outlook to GoldMine creates a duplicate record without
warning when having Create Relationship when a Company match is found and the duplicate check is set to Company only.
26826 - One user is randomly getting error: "Unable to add process to tree control."
26851 - Toolbar > Drop Down > Add or Remove Buttons > Standard > Reset Toolbar (and other available entries) are not available ,
but shows a blank small box
26852 - After upgrading GoldMine with a license change the Synchronization states an error Invalid Serial Number although the Site
was relicensed correctly. This happens only with the GoldSync Service
26888 - Users may experience a performance delay up to several seconds in the E-mail Center when they are navigating from one
Email to the next Email in the list of Emails
26889 - Toggle Sync Contact option in order to improve performance in certain areas
26901 - GoldMine Application Error: Faulting module name: MSVCR80.dll
26951 - When I pick up an email on my mobile device and immediately delete it, will it still be picked up in GoldMine Web or GoldMine?

New Knowledgebase articles for January 2017
15998 - Useful SQL Queries regarding E-mails and Messages related - within GoldMine
26215 - Want to be able to scroll through my contact records and have it scroll based on company name NOT contact.
How do I do this?
26388 - setup a new group from the Contact Search Center?
26509 - When I try the Net update from Help>Update GoldMine, I get the following error: the file signature for GMNU32.DLL is wrong!
26516 - How do I get the contact associated to the email to show up in the background when I click on an email in the inbox?
26574 - Need to know - carry over completion notes automatically when I'm creating a new activity based while completing another.
26575 - Cannot see previously stored SQL Queries
26579 GoldMine Corporate Edition - Manually Install the Outlook Add-in (GISMO) for GoldMine Corporate Edition (GMCE)
26599 - Output to Excel from the Contact Search Center shows the following error -
"We have detected a newer version of Office installed on your device." after upgrading to Office 2016
26602 - Error when Output of data to Excel: "Microsoft Excel cannot open or save any more documents because there is not enough
available memory or disk space."
26611 - I never used to be able to see weekends or non-defined workdays on my calendar; but now I can. How do I change this?
26621 - Get the following error when trying to rehost dbase data into GMPE: [Microsoft][ODBC dBase Driver] Index file not found.
26629 - Getting a pop-up error when performing certain actions in GoldMine - GoldMine Database operation error:
The transaction ended in the trigger. The batch has been aborted.
26637 - find the IMAP folder structure via Microsoft Outlook for example for GoldMine Connect Settings for sent emails?
26642 - Output to Excel - "Microsoft Excel cannot open or save any more documents because there is not enough available memory
or disk space."
26644 - Which characters are not used in the GoldMine Account Number ACCOUNTNO fields?

Please contact Wizard Systems on how you might access these articles.

 


Free GoldMine Webinar tomorrow - How to manage duplicate records

Our webinar tomorrow will feature how to handle duplicate records in GoldMine - prevention and cure.  Examples will be given and there's plenty of chances to ask questions.

Gm_duplicate

This webinar is on Tuesday 21st March at 10am UK time.

This webinar is free to all GoldMine Users.  Plus there will be an update on GoldMine news.

Please register first ...

Gotowebinar_register

 


IntelliClick Email Marketing solution for GoldMine CRM just released - version 9.6.

The latest IntelliClick version 9.6.1 has been released and is available to apply to your system. 

The two key changes in this version are:

1. Message content analysis capability functionality after cutover to new SMTP relay service provider
2. Improved sending performance for large campaigns

Message Content Analysis

The cutover to our new SMTP relay partner, SMTP.com, was completed earlier this month. As part of this transition, the Content Analysis functionality required some modifications to maintain this capability within the IntelliSend module. This function is accessed from the PREVIEW window when reviewing your emails before they are sent with the button called "SEND CONTENT ANALYSIS MESSAGE". This test your message content with SPAM Assassin and returns a report by email to the email address you designate.

If you wish to continue to use this function, you must update to our latest version

Please contact Wizard Systems on anything to do with IntelliClick.

 


MasterMine 9 now available - the easiest & quickest way of getting great looking reports out of your GoldMine

Version 9 improves your GoldMine management in a number of ways: better data security options; easier sharing, workbook organization and retrieval; and smoother passing of data into and out of GoldMine. There's much more, including new templates and of course boring stuff like Excel, Windows and GoldMine compatibility updates and bug fixes. The improvements to MMUpdater alone are well worth your focused attention!

Mastermine 9

More Compatibility

- GoldMine 2016 and 2017 guaranteed;
- Microsoft Excel 2007 through 2016;
- Windows 7 through 10;
- Availability in Hosted GoldMine environment (Cloud Jumper), BYOL or subscription;
- Compatibility with 64-bit Excel for MMUpdater users


New MMUpdater features

- Create sub-records: Additional Contacts, Details, Pending, History;
- Create notes records;
- Better manage existing sub-records like e-mail addresses, websites


Report Management

- Launch Search;
- Favorites section


Easier Report Transport & Sharing

- Snapshot to Archive;
- Import from non-MasterMine sources;
- Export to non-MasterMine Excel, PDF, or CSV


Find Templates Easier

- Treeview access to templates by function;
- Reorganized and enhanced toolkits for: Database Analysis, GoldMine Maintenance, Sales Activity Tracking, - Forecasting & Sales Tracking, Opportunities, Marketing Segmentation & List Management, Account Analysis


Enhanced Security Features

- Lock filter fields (i.e. USER);
- Master user license management

 

New & Improved GM Management Templates

- Notes Tab reporting;
- E-mail address error correction;
- Record Curtaining Management;
- Duplicate checking and correction;
- E-mail Inbox Tree by User;
- Log-based reports: Records Added, Records Deleted, User Log Report;
- Call Report with Last and Next Call Info;
- Refined Contstant Contact and IntelliClick Reports

For more information on MasterMine or MasterMine upgrades, please contact Wizard Systems.


Convert Your Web Site Visitors Into NEW Contacts & Business Opportunities

Capture leads from your web site visitors and seamlessly integrate them to your GoldMine CRM. Drive new opportunities to your sales team and arm them with web page visit detailsfrom the moment they first visit your site. Timely follow-up is enabled through email alerts sent to designated recipients the instant a new contact is added.  VisTrack pulls together anonymous web visitor activity. Your web forms (existing or new), instantly add new contacts to your database with referring sources and page viewing history. Tracking includes how visitors were referred (i.e. organic search, social media, pay-per- click, etc.) and GoldMine built-in workflow automation capabilities enable lead follow-up and drip marketing.

Goldmine inbound marketing

Start a dialogue with your audience...

  • Convert web site visitors to leads with interactive email marketing campaigns that track, respond and alert your sales team in real time
  • Known and anonymous web site visitor tracking captures and prioritizes leads and opportunities
  • Workflow automation, triggered from email campaigns and/or web forms, enable drip marketing and timely lead follow-up
  • Dashboard and reporting analytics measure conversion and referring sources to help optimize your digital marketing investment
  • Integration with GoldMine CRM builds your contact database and fuels on-going sales and marketing follow-up to close more business

Catch our introduction Webinar on Wednesday 8th February at 2pm UK time

Gotowebinar_register

 


20 Years with GoldMine

Here's a repost of an article found on a US GoldMine Admin Blog.  The author is Terry Porter of Plustar Inc (www.plustar.com) and summarises her benefits from using GoldMine over those years from version 3 onwards.  Very interesting post and resonates with many of our customers who have been using GoldMine since version 2.

"This month my company celebrated 20 years of using Goldmine! We're a small Industrial B2B operation in Dallas, TX. I was a new employee when their CRM initiative started and they picked Goldmine. I just celebrated my 20th anniversary with them in August.

The version 3.2 Goldmine software was purchased in late 1996, and with the help of a Goldmine Solutions Partner a "Go Live" date was set of 12/17/1996. This rollout was supported by the Owner, who felt Goldmine could help Sales people to document their activities. And he was right!

We began by transferring a lot of information from our ERP system. I remember hearing from those involved that the mapping progress with that ERP software was not easy. But it worked, and soon Sales people were using Goldmine. It branched out from there, and pretty much everyone at Plustar touches Goldmine now. We still do weekly imports from this legacy ERP into Goldmine today, using Goldbox.

Of the 20,000+ records in our Goldmine database, 2,037 date from 12/17/1996 still! That's longevity!

In early 1997, the Goldmine Administrator who had been responsible for the project from the beginning left. I had been trained on Goldmine as a "PC person", but I was employed as an Administrative Assistant to the Owners. I had not yet taken on the role of Network Administrator and later Systems Administrator. But I was asked to take over running Goldmine.

Our first company wide email rollout was in Goldmine. We've used nothing but the Goldmine email client ever since.

From the early days, I remember struggling with Goldmine BLOB database errors. Goldmine did get that issue under control in later versions. We upgraded to Goldmine 4, then Goldmine 5 & eventually Goldmine 6. Along the way, I learned a lot about database administration in general and Goldmine in particular.

In 2009, we made the big leap from Goldmine 6.7 dbase to Goldmine 9 SQL. In 2016, we installed Goldmine Web.

I need to say a word about Goldmine Tech Support here, they have been outstanding since Day 1, and have helped me through so many problems.

Another resource to help me as a Goldmine Administrator has been the Goldmine Communities. Forums set up so users could help each other. Some of these were unofficial, and some were run by Goldmine itself. And Goldmine's own KnowledgeBase was helpful too. I attended seminars and webinars to expand my Goldmine knowledge.

So here we are, 20 years later! I think it is a testament to the Goldmine Software that it is such an intrinsic part of how we do business. "Is that information in Goldmine?" is a question employees ask when talking about customers, prospects and suppliers. The idea that you document activities in Goldmine has been reinforced from the top down for all of these years. It's now part of our DNA, we onboard new employees to use it too from Day 1. Thank you, Goldmine!"